A fault enquiry starts with the symptoms
When a fault appears before a journey from Newcastle Emlyn, note when it happens: on starting, accelerating, changing gear or braking. Let us know which warning lights are showing and whether the car still feels normal.
Call before setting off. If your vehicle seems unsafe, stop somewhere safe and give us a ring first — we can talk it through with you. We’re not a recovery service, and we can’t promise that every fault can be resolved.
Before you arrange a visit
- Have your vehicle details and symptoms ready
- Call to discuss the work and agree availability
- Come to our garage in Pencader — we don’t have a branch in Newcastle Emlyn
Should I drive to Pencader with a warning light?
Give us a ring for advice before setting off. Stop safely if there is a serious warning or the vehicle feels unsafe; do not take a risk just to reach the garage.
Can I speak to someone in Welsh?
Yes. Welsh-speaking customers from all our service areas are very welcome.